Every business has room to improve, but marketing is a habitually ignored facet. We spend so much time posting on social media and money on ad buys that we forget to evaluate the overall efficacy of our marketing efforts. Our efforts eventually become outdated, and we are left wondering why. With a little effort, you can transform your marketing to generate a consistent stream of ongoing business. It won’t break the bank, and it is doable – if you allow yourself to establish a game plan and stick to it.
Here are the six pieces of a true marketing makeover that will forever change the playing field for you:
1. Define Who You Are
If you polled your customers, who would they say you are? I’m not talking about what you do, but who you are. What do you stand for? What are your values? What are the (business) issues making you want to write a manifesto? While none of the answers completely define you, they all speak to some important aspect of your overall brand.
Customers need to know who you are. Thankfully, we’ve seen some great examples of this. Nordstrom is defined by how it handles returns. Zappos is renowned for its customer service. Toms (shoes) is the “One for One” company. Your product face may be public, but what about you? The better you define your brand and the people behind it, the more the right customers are attracted to it.
2. Explain What You Do
“We employ the highest levels of craftsmanship in our products,” or “your satisfaction is our highest value” – these are wasted space. If you want to establish a brand that attracts customers in like moths to a light, you need to run away from ambiguous, gratuitous statements and embrace specificity. “We teach people how to podcast using the latest low-cost technology,” or “we make shoes that will last ten times longer and are ten times more comfortable than any competitor in the space.” These are statements telling customers exactly what you do.
In communicating what you do, it’s important to reinforce the value system you claim to have (i.e., who you are). This gives your customers a framework to develop trust and see the authenticity of your brand. Explaining what you do, however, is about making it easy for customers to recognize why they need you. If you explain what you do well enough, your customers will often realize they have a problem they didn’t know they had – and you can fix it for them.
“Communication – the human connection – is the key to personal and career success.” – Paul J. Meyer
3. Identify Who You Help
You’ve probably heard that the “riches are in the niches,” and regardless of whether you agree with the statement, there’s a gold nugget hidden in it. A well-defined target market will help you structure custom-tailored messaging that will hit every time.
The most effective marketing efforts target identifiable characteristics of your customers that link a specific need with a specific solution. The characteristics may include gender, age, nationality, domicile, language, relationship status, or similar personal traits, but should also include past engagement behavior, third-party engagement behavior, and other market-driven information. You don’t help “people,” you help one person at a time.
4. Give First, Receive Later
It seems that everywhere you look, someone is trying to sell you something. What if instead of selling, you were giving? You can be a real estate agent who delivers free weekly reports on home sales in a region, or even a health coach who offers a free webinar on food choices and without selling anything specific during the presentation. Believe it or not, generosity is marketing.
When it comes to your marketing makeover, one of the easiest things you can do is give something to your customers. Maybe it’s a 10% discount or maybe it’s a free one-on-one session. Whatever it is, understand that when you approach your marketing with a mind to attract people, you should always begin by giving. There is also a very practical online reality to this component: The vast majority of people attempt to block ads served up to them. Giving, however, isn’t blocked; it’s embraced.
5. Have Something To Sell
This may shock the socks off a few of you, but many businesses forget to have something to sell. The marketing wheels are turning and consumers are being attracted, but once converted, they have nothing to purchase. This might seem so obvious you can’t think I’m serious, but I am. Time and time again, I’ve consulted for businesses that are devoid of meaningful products or services.
In the process of creating a new marketing paradigm, you can’t forget to connect the dots from a marketing effort to the product or service being marketed. If your marketing works, you’ll have hot customers ready to spend money. They need something to spend it on, so reverse-engineer the experience, identify the product or service, then ensure your campaign is appropriately linked to it.
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” – John Russell
6. Do it All Over
There’s no easier way to walk back towards irrelevancy than believing you can put your marketing on autopilot. To be sure, you can automate certain actions and triggers, but you can never automate the creativity that goes into designing a timely and meaningful connection with your customer. Once you walk through all the steps above, do it again six months later. You’ll be surprised at how things evolve.
Which one of these steps is most important to you in your career? Let us know by commenting below!
Image courtesy of Twenty20.com